Training & Onboarding Coordinator
Full Time • Hybrid - US
Replies within 24 hours
Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
Position Summary
The Training & Onboarding Coordinator plays a critical role in driving franchisee success by managing the end-to-end onboarding experience and supporting ongoing training initiatives. This role serves as the primary point of coordination for new franchisees from signing through launch and early-stage training, ensuring all milestones, systems, and training requirements are completed on time. Working closely with the Training Department, Operations, Franchise Development, and external vendors, the Training & Onboarding Coordinator helps deliver a structured, scalable, and professional onboarding and training experience across both virtual and in-person formats.
The Training & Onboarding Coordinator plays a critical role in driving franchisee success by managing the end-to-end onboarding experience and supporting ongoing training initiatives. This role serves as the primary point of coordination for new franchisees from signing through launch and early-stage training, ensuring all milestones, systems, and training requirements are completed on time. Working closely with the Training Department, Operations, Franchise Development, and external vendors, the Training & Onboarding Coordinator helps deliver a structured, scalable, and professional onboarding and training experience across both virtual and in-person formats.
This position hosts regular franchisee check-ins, tracks progress against deliverables, manages onboarding vendors and systems, and supports the planning and execution of monthly in-person training weeks.
Core Responsibilities
Franchisee Onboarding & Early-Stage Training
- Serve as the primary point of contact for all new franchisees throughout onboarding and early-stage training
- Guide franchisees through a structured onboarding plan covering systems setup, operations, branding, compliance, and training requirements
- Host weekly virtual check-ins with franchisees to review progress, answer questions, and clarify next steps
- Track onboarding and training milestones, following up on outstanding tasks or requirements
- Ensure all pre-launch deliverables are completed on schedule, including background checks, insurance, licensing, vendor setup, and training registration
Training Program Coordination
- Collaborate with the Training Department to plan and execute monthly in-person training weeks
- Coordinate training schedules, agendas, timelines, and session logistics
- Assist with organizing training materials, resources, and documentation
- Support on-site training execution as needed to ensure a smooth and professional experience
Vendor Relationship Management
- Manage onboarding-related vendor accounts and setup processes including CRM, communications platforms, uniforms, fleet wraps, insurance, and technology tools
- Act as the central liaison between franchisees and vendors to ensure timely, accurate setup and issue resolution
- Maintain vendor onboarding kits, documentation, expectations, and setup timelines
Logistics & Event Support
- Coordinate travel arrangements, lodging, meals, and on-site schedules for in-person training events
- Communicate logistical details clearly to franchisees and internal team members
- Ensure training events are well organized, professionally executed, and franchisee-ready
Internal Alignment & Handoffs
- Partner with Franchise Development to initiate onboarding immediately upon franchise signing
- Coordinate closely with the Director of Training & Development to transition franchisees into formal training
- Maintain clear handoff plans with Regional Directors for launch support and ongoing field coaching
- Track and update onboarding, systems, and training status in internal tools and dashboards
Process Improvement & Experience Optimization
- Evaluate and continuously refine the onboarding and training journey for efficiency, clarity, and scalability
- Identify opportunities for automation, SOP development, and process standardization
- Gather franchisee and internal feedback to improve onboarding, training delivery, and system usability
- Provide feedback to the Training Department on recurring franchisee questions, challenges, or improvement opportunities
KPIs & Success Metrics
- Timely and complete franchisee onboarding and training completion
- Successful setup and activation across required platforms and vendors
- Franchisee satisfaction with onboarding and training experience
- Internal team satisfaction with onboarding and training handoffs
Qualifications
- 2 or more years of experience in training coordination, onboarding, operations, or a related role
- Strong organizational and project management skills with high attention to detail
- Excellent written and verbal communication skills
- Comfortable leading group meetings and working directly with franchisees and external partners
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment
- Proficiency with scheduling tools, video conferencing platforms, and standard office software
- Ability to travel 25-40% of the month nationwide
Preferred Qualifications
- Experience working in a franchise or multi-unit business environment
- Background in training, education, or adult learning programs
- Experience coordinating events, travel, or logistics
Key Competencies
- Highly organized and proactive
- Strong follow-through and accountability
- Collaborative and cross-functional mindset
- Professional, supportive, and franchisee-focused
Flexible work from home options available.
Compensation: $55,000.00 - $65,000.00 per year
Rolling Suds is a company that takes pride in delivering top-quality power washing services to both residential and commercial clients. With over 30 years of experience in the industry, we have built a strong reputation and a loyal customer base. We believe that our success is due to the relationships we have cultivated with our clients, our unwavering commitment to reliability, and our reputation for excellence. At Rolling Suds, we take a customer-first approach, and we are always looking for team members who share our values and commitment to providing exceptional service. If you're interested in joining our team and becoming a part of a company that values hard work, dedication, and excellence, then we invite you to explore our career opportunities today.
At Rolling Suds, we invest heavily in our team members and provide extensive training and support. We believe in creating a culture of excellence, where employees are encouraged to develop their skills and take pride in their work. Whether you're a seasoned professional or just starting out, we offer opportunities for growth and advancement. Our team members are given the tools and resources they need to succeed, and we believe in recognizing and rewarding hard work and dedication. Join our team and become a part of a supportive and positive work environment that allows you to thrive.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Rolling Suds Corporate.
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Competitive Compensation
Career Advancement Opportunities
Great Team Culture
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