The Franchisee Success Manager acts as a trusted account manager and primary relationship owner for assigned franchisees. Instead of directly solving every operational issue, the FSM is responsible for sourcing the right internal subject matter experts (SMEs) to resolve franchisee challenges quickly and effectively. The FSM is also expected to be proactive in driving business development by helping franchisees generate leads through cold outreach, prospecting calls, and email follow-ups. This role balances franchisee coaching with sales support, ensuring franchisees have the tools, resources, and guidance they need to grow revenue, maintain brand standards, and operate profitably.

Core Responsibilities

Franchisee Relationship Management

Serve as the primary point of contact and trusted advisor for assigned franchisees
Act as a connector between franchisees and internal SMEs (finance, marketing, training, operations, technology) to resolve issues efficiently
Build strong, trust-based relationships with franchisees to promote engagement, compliance, and satisfaction
Conduct regular calls, field visits, and structured check-ins

Proactive Business Development & Sales Support

Partner with franchisees to identify local business opportunities and target prospects
Conduct or support outbound activities such as:
- Calling potential clients to introduce services
- Sending and following up on cold outreach emails
- Supporting franchisees in securing local/regional contracts
Review franchisee sales pipelines and coach on improving close rates
Work closely with the marketing team to align outreach efforts with campaigns

Franchisee Performance Coaching

Review financial performance and P&Ls with franchisees in partnership with the Director of Franchise Performance or CFO
Highlight revenue growth and margin improvement opportunities
Guide on pricing strategies, job mix, and cost management
Monitor CRM compliance (Workiz/GHL) to ensure data integrity and sales tracking
Support goal-setting for revenue, profitability, and operational performance

National & Regional Account Execution

Ensure franchisees meet all requirements to participate in national account programs (insurance, branding, safety, reporting)
Track RFP submissions, awarded jobs, and compliance with service scope and SLAs
Support execution of regional and national accounts by aligning franchisees with operational standards and client expectations

Strategic Opportunity Identification

Monitor lead flow for multi-location, repeat commercial, or national opportunities
Escalate strategic leads to the National Accounts team
Coach franchisees on recognizing and nurturing high-value opportunities

Qualifications

3+ years of experience in account management, business development, or franchise operations
Proven ability to manage client relationships while coordinating with internal teams to deliver solutions
Experience in sales, lead generation, or business development preferred
Excellent communication and relationship-building skills
Proficiency with CRM systems (Workiz, GHL preferred)
Willingness to travel and work in the field with franchisees

This is a remote position.

Compensation: $65,000.00 per year

Rolling Suds is a company that takes pride in delivering top-quality power washing services to both residential and commercial clients. With over 30 years of experience in the industry, we have built a strong reputation and a loyal customer base. We believe that our success is due to the relationships we have cultivated with our clients, our unwavering commitment to reliability, and our reputation for excellence. At Rolling Suds, we take a customer-first approach, and we are always looking for team members who share our values and commitment to providing exceptional service. If you're interested in joining our team and becoming a part of a company that values hard work, dedication, and excellence, then we invite you to explore our career opportunities today.

At Rolling Suds, we invest heavily in our team members and provide extensive training and support. We believe in creating a culture of excellence, where employees are encouraged to develop their skills and take pride in their work. Whether you're a seasoned professional or just starting out, we offer opportunities for growth and advancement. Our team members are given the tools and resources they need to succeed, and we believe in recognizing and rewarding hard work and dedication. Join our team and become a part of a supportive and positive work environment that allows you to thrive.

^{This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Rolling Suds Corporate.}

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